How to Understand People

1. Stay calm. Quiet your mind to see the signs clearly.

2. Heat the whole story and not just the sentence. To get the full picture, don’t get caught up on a puzzle piece.

3. A picture is worth a thousand words. There’s plenty of informa- tion if you look closer.

4. Baseline: The neutral state is critical because it helps us mea- sure the intensity of an emotion/expression.